Trust, Identity and Efficacy
In an article entitled “Building the Emotional Intelligence of Groups,” Vanessa Urch Druskat and Steven B. Wolff (Harvard Business Review, March 2001) identify three conditions essential to a group’s effectiveness:
- Trust among members
- A sense of group identity
- A sense of group efficacy
To be most effective, the team needs to create emotionally intelligent norms – the attitudes and behaviors that eventually become habits – that support behaviors for building trust, group identity and group efficacy. Group identity is described as a feeling among members that they belong to a unique and worthwhile group. A sense of group efficacy is the belief that the team can perform well and that group members are more effective working together than apart.
Group emotional intelligence is not a question of catching emotions as they bubble up and then suppressing them. It involves courageously bringing feelings out into the open and dialoguing about how they affect the team’s work. If emotions are avoided, there is a false or superficial tone that “everything’s just fine.” Groups cannot work together without having personalities that butt up against each other. Admitting to this is the first step in clarifying and finding common ground upon which to move forward.
Group emotional intelligence is also about behaving in ways that build relationships both inside and outside the team. Building relationships strengthens the team’s ability to face challenges. In order to strengthen relationships, the group must feel safe to be able to explore, embrace and ultimately to
rely on emotions in work. Emotions must be considered for the good of the group. Feelings count, but then there are the tasks at hand and the work that needs to be done. Team leaders must constantly balance harmony with productivity.
