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 hen Daniel Goleman wrote his landmark books on emotional intelligence in the 90’s (Emotional Intelligence, 1995, Working with Emotional Intelligence, 1998), managers in organizations everywhere nodded heads in agreement. Finally, what they knew to be true about dealing with people had a name and was clearly articulated.
For the past decade, important research has been done in organizations to show that feelings and emotions have a direct impact on effectiveness, efficiency and ultimately the bottom line.
Most importantly, this concept has great potential for creating positive change. Instead of feeling stuck, people can now take steps to enhance their emotional intelligence and increase their effectiveness in both their work and personal lives. Currently, the concept is often applied to teams. Looking at the emotional intelligence of teams is important because most of the work in organizations today is done by teams. Leaders have a pressing need today to make teams work together better.
Modern businesses thrive when using teams to organize the work. Teams have more talent and experience, more diversity of resources, and greater operating flexibility than individual performers. Research in the last decade has proven the superiority of group decision-making over that of even the brightest individual in the group. But the exception to this rule is when the group lacks harmony or the ability to cooperate. Then decision-making quality and speed suffer.
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I am excited to be bringing you this issue of Coaching Matters. Emotional clumsiness can be one’s biggest liability in one’s personal and professional life. As much as we cannot increase our IQ, we can raise our EQ [emotional quotient]. Socio-emotional intelligence is crucial, especially in the today’s world where continuing relationships with customers are the key to success.
Personally, you can work with your coach on the five dimension areas Goleman outlines: Self-awareness, self regulation, motivation, empathy and social skills.
A team coach, on the other hand, will work with the sponsor, the team leader and the entire team. As you read this issue, you will quickly see the value that coaching and increased awareness of emotional intelligence can bring to your organization and its people.
I am particularly interested in working with business teams that want to be High Performance Initiative Teams {HIT’s]. An HIT is an energetic group of people, committed to achieving a common goal, works well together; and, produces outstanding high quality, planned results even despite difficulties. HIT’s assume responsibility for the output of their team and support each other along the way.
If you have a team which is about to set sail on a time-limited project [up to two years], call me to discuss how, as your team coach, I could help your team and organization maximize its effectiveness and enjoy the journey!
Yours in service, Sophie
Allow the Prism to expand your possibilities.
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Prism Group International